How does Coway work during the Covid 19 crisis?

Due to the high number of orders that are received by us, we take additional measures to ensure proper delivery. At the same time, we ensure that our employees maintain social distancing and maintain cleanliness and hygiene in their working environment. This global pandemic made us aware that our products are more important than ever. We will do everything we can to make our products even better and to deliver them safely and quickly into your hands.

Filter the questions

General FAQ

1. What should be considered in the filters of my air purifier?

See what a clean pre -filter can do for you.

You will not believe how much a clean pre -filter can increase the performance of your air purifier.

The Airmega 150 is equipped with an EZ release filter so that you can wash it out quickly and easily and use it again. The unique coway filter system helps to remove ultra-fine dust and smells.

 

Step I
Prefilter ━ captures large dust particles, animal hair and other contaminants.

Step II
Activated carbon filter ━ reduces smells and harmful gases

Step III
Fine particle filter ━ catches particles and dust up to a size of less than 0.01 micrometers with an efficiency of 99.999 %.

 

*This test is based on the standard for HEPA filter media.

*The actual performance depends on the interior quality and the use of the device.

 

2. Why does my air purifier make loud noises?

3. Contraction with the app

4. What if I can't connect my Coway Airmega to my phone after I have followed all these steps?

Before you try to use/link the iocare app again, please go through the following steps/suggestions for troubleshooting.

If all parameters below are met/followed, you should have no problems establishing a connection to your device.

Tip: Please read the instructions that are displayed on the IOCARE screen during the furnishings.

If you go to the next screen without following the instructions on the screen (e.g. waiting for a signal tone), the process can be interrupted.

Problem correction:

  1. Separate the Airmega from the power grid for five minutes to reset the communication chip. | List

    Close all applications running in the background on your smartphone/tablet. | List

    Please check your network password. The network password must not contain any special characters. Also try to shorten your network password (WLAN) to 24 characters. | List

    Make sure that your home network has separate SSIDs (network names) for the 2.4 and 5 GHz network. You have to connect to a 2.4 GHz network. | List

    Place the Airmega closer to your router. | List

    Switch off your smartphone/tablet again and again - don't just restart. | List

    If you try to couple the device, please deactivate mobile data and only use the WLAN network. Sometimes mobile data can interrupt the coupling process. | List

    Start the Iocare app and follow the instructions for WLAN facility. | List

    Click here to get a practical guide for setting up your Airmega Iocare app.

  • If the problem continues, please answer with the information listed below so that we can help you as best as possible:

Airmega serial number:
Brand/model of the router/access point:
Operating system version of the phone/tablet:
Please add a video/screenshot of the error/problem.

 

Please contact us (info_eu@coway.com) If you have any further questions or call us at us +49 40 8740 6758Between 7am-8pm CST, M-F.

5. Why doesn't my Coway Airmega react to the remote control via app?

Please check whether your Coway Airga is switched on and whether the WLAN LED lights up.

Note: If the WLAN LED flashes, your Internet access may have a problem.

Make sure that your router is switched on and that you can access the Internet via WLAN.

MEHR LADEN

Airmega FAQ

1. What should be considered in the filters of my air purifier?

See what a clean pre -filter can do for you.

You will not believe how much a clean pre -filter can increase the performance of your air purifier.

The Airmega 150 is equipped with an EZ release filter so that you can wash it out quickly and easily and use it again.

The unique coway filter system helps to remove ultra-fine dust and smells.

Step I
Prefilter ━ captures large dust particles, animal hair and other contaminants.

Step II
Activated carbon filter ━ reduces smells and harmful gases

Step III
Fine particle filter ━ catches particles and dust up to a size of less than 0.01 micrometers with an efficiency of 99.999 %.

 

*This test is based on the standard for HEPA filter media.

*The actual performance depends on the interior quality and the use of the device.

 

2. Why does my air purifier make loud noises?

3. Why do I still have unresolved problems with the product?

You may have to contact the service center.

Separate the filter from the network and select the free customer service number

+49 40 8740 6758.

4. Why does the pollution display consistently indicate a low level of pollution?

The display may be insensitive.

Set the display to sensitive or to the default value.

5. Why does the air that comes from the Airmega smell bad?

It may be time to exchange the filter.

Take a look at the schedule for cleaning and replacing the filter.

Clean or replace the filter as required.

MEHR LADEN

Iocare app

1. Why doesn't my Coway Airmega react to the remote control via the app?

Please check whether your Coway Airga is switched on and whether the WLAN LED lights up.

A notice:If the WLAN LED flashes, there may be a network problem with your internet connection. Please make sure that your router is switched on and that you can access the Internet via WLAN.

Depending on the network condition, there may be a delay between the mobile app and the air purifier. Please repeat the process or end the mobile app and restart it again.

2. What if I still can't connect my Coway Airmega to my cell phone after execution of all these steps?

2. What if I still can't connect my Coway Airmega to my cell phone after execution of all these steps?

The Coway Airmega uses WLAN for the Internet connection and is only geared towards the 2.4 GHz band. Two frequency bands are usually used for WLAN communication: 2.4 and 5 GHz. Many modern routers support both ligaments.

How to find out whether your WLAN router has a dual band:

  1. On the manufacturer's website, look at which model your router is. With some routers, the term dual band is already on the router itself or on the delivery pack. | List

    Please check which name (SSIDS) your WLAN network has. Your WLAN router may have two networks with different names to refer to the 2.4 and 5 GHz band.

This would confirm that you have a dual band router. However, it is also possible that your router is a dual band router, but is currently set in such a way that he only sends it in one volume.

If your dual-band router is set so that it only sends it to 5 GHz, please set him so that it sends it to both ribbons or only to 2.4 GHz. Then try again to connect to your Coway Airmega.

If your router only sends in the 5 GHz band, your Coway Airmega cannot be connected to the router. If you use the internal safety network in your office, your Coway Airmega may not be connected to the router.

3. Why does the air quality display on my Coway Airmega look different than in the app?

Please check whether the WLAN LED of your Coway Airmega lights up.

4. Why doesn't the display for the filter life in the app change when I have the Airmega into operation?

Please check whether your Airmega's WLAN LED lights up.

5. Why is my diagram flat?

Please check whether your Airmega is switched on and the WLAN LED lights up.

A notice:You can set the sensitivity of the sensor on your Airmega.

Please read in the operating instructions.

MEHR LADEN

warranty

What is the limited manufacturer's guarantee?

As part of this restricted guarantee, Coway ensures that the engine and the electronic parts of the product are free of manufacturing errors for a period of two years from the date of the original retail purchase.

For more information, see the guarantee conditions in the user manual.

Manuals

Airmega 150 operating instructions

Download operating instructions for the Airmega 150: Operating instructions - Airmega 150

Airmega 300S operating instructions

Download operating instructions for the Airmega 300S: Operating instructions - Airmega 300s

Airmega jet operating instructions

Download operating instructions for the Airmega Jet: Operating instructions - Airmega Jet

Airmega Mighty operating instructions

Download operating instructions for the Airmega Mighty: Operating instructions - Airmega Mighty

Airmega Hue & Healing operating instructions

Download operating instructions for the Airmega Hue & Healing: Operating instructions - Airmega Hue & Healing

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